Timeline Treasures

The graphs display the reviews of customers for the customer service of Parkway hotel in 2005 and 2010 respectively. The customer ratings show a significant difference within a period of five years.

In 2005, the customer service did not use to be as good as it was in 2010. Most of the reviews show that the service was satisfactory, but only 14% thought it was good and 5% found it to be excellent. Also 21% people had given poor and 15% people had given very poor ratings to the customer service of the hotel.

On the other hand, in 2010, the ratings showed a very positive change with 28% people reviewing the service as excellent and 39% customers reviewed it to be good. About 17% customers thought that the service was satisfactory. But there was a decline in the percentage of customers marking the service as poor and very poor with only 16% combined.

The progress made by Parkway hotel is commendable. The rise in the ratings display the efforts taken by the staff of the hotel.